Driving Lesson Booking help and information
 
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User help and frequently asked questions
What is Driving Lesson Booker? Answer
Is Driving Lesson Booker a driving school? Answer
How does the system select the instructor for a lesson? Answer
Are the instructors listed on Driving Lesson Booker approved? Answer
How do I book a lesson? Answer
What payment provider do Driving Lesson Booker use? Answer
I don’t have a PayPal account, can I still book? Answer
Why are there options to select collection and vehicle requirements? Answer
How do I book the remaining lessons if I book my lesson as part of a bundle? Answer
Can I cancel or modify my booking? Answer
How do I provide feedback on my driving lesson experience? Answer
What happens if I don’t show up for my lesson? Answer
What happens if a user is not satisfied with the driving lesson provider? Answer
What is Driving Lesson Booker?
Driving Lesson Booker is an online reservation system for driving lessons. Driving schools enter details of the type of lesson they provide, the area they serve and the hours they work into our database. To search for driving lesson you simply select your nearest town or location, the type of lesson you are searching for, proposed date of the lesson and your vehicle and collection requirements. Our system will then search the database and return a list of driving schools that can provide the type of driving lesson you require in your area and on the date you require it. You will be able to view information on each school returned including, school description, the lessons they offer, associated cost and feedback provided by previous customers.
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Is Driving Lesson Booker a driving school?
No, Driving Lesson Booker is purely a technology platform where driving schools can provide details of the lessons they provide, when they provide them and where they provide them. In turn users can specify their driving lesson requirements and our system will return a list of driving lesson providers who can provide the service requested by the user. When a user completes the booking process we provide the driving school with details of the lesson booked and the person who made the booking. The time slot is also blocked out and reserved for the user. It is important to stress that DLB are merely a technology provider and the booked lesson contract is between the user and the driving school.
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Are the instructors listed on Driving Lesson Booker approved?
Yes, it’s a condition of use for the driving schools that all their instructors listed on the Driving Lesson Booker website should be ADI approved.
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How do I book a lesson?
After finding a suitable school you can select a lesson timeslot from the ones available and proceed with the booking and payment process. As part of the booking process you will be asked to provide details such as contact information, driving ability and date of test if know. These details will be passed to the driving school you are booking the lesson from but NOT to any other parties. Once you have provided these details you will be directed to the payment process. To confirm your booking we require you to pay a booking deposit.
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What payment provider do Driving Lesson Booker use?
For the security of our users all our payment processing is handled by PayPal, one of the world’s leading companies in online payment processing.
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I don’t have a PayPal account, can I still book?
Yes, you can still complete the payment process through PayPal using your credit or debit card. Look for the link to pay by credit/debit card to the left of the section for entering PayPal credentials. Laser cards are not supported.
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Why are there options to select collection and vehicle requirements?
The lesson cost displayed to you when you perform a search on Driving Lesson Booker takes into account your lesson requirements. While it may not always be the case, certain driving schools add additional costs for supplying a school vehicle and collecting the student. As such if you are supplying your own vehicle for the lesson and/or making your own way to the driving school pick up point you may be able to save on the cost of the lesson.
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How do I book the remaining lessons if I book my lesson as part of a bundle?
If you book your lesson as part of a bundle you will receive details of how to login and book your remaining lessons in your confirmation email. The link to login and manage your booking is also displayed on left hand menu on the main website. Once logged in you will see details of the lesson/s you have already booked. Selecting the button below this list will allow you to select and book your next lesson. Obviously you will not be require to complete the payment process. You will however receive a confirmation email outlining details of the lesson you have just booked. Remaining lessons booked as part of a bundle must be booked and taken within six months of the original booking date.
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Can I cancel or modify my booking?
Yes, contained within the confirmation email you receive after completing the booking payment process are details of how you can login to Driving Lesson Booker website and manage your booking. It’s possible to both reschedule and cancel your booking up to twenty four hours before the lesson start time. Please note that here is a technology fee of €2.00 for booking reschedules or cancellations.
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How do I provide feedback on my driving lesson experience?
A few days after you complete your lesson (first lesson in the case of a bundle) you will receive an email requesting you to provide feedback on your driving lesson experience. To provide feedback you simply click on the link contained within the email and login using the password provided in the email. Once authenticated you can provide your feedback by rating the school based on six questions which you answer by selecting from the list of options ranging from poor to excellent. It's also possible to provide a comment. You can login again to amend your feedback for up to six months from the time of booking so there is no need to wait until you have completed all lesson in a bundle before providing feedback.
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How does the customer rating process work?
About three to five days after a customer completes a lesson they booked through our system they will receive an email asking them to provide feedback on the driving lesson experience and proving them with the Uri and login details to complete the rating. This rating can be modified by the customer for up to six months from the time of booking.
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What happens if I don’t show up for my lesson?
Users who book their driving lesson have at their disposal a lesson management system which allows them login and either modify or cancel their lesson up to twenty four hours before the start time of the lesson. They are also provided with the contact details of the driving school in their confirmation email. If in spite of all these facilities a user for whatever reason chooses to not show up for their lesson they will lose any money paid and the driving school can peruse their customer either directly or through the small claims court for the amount outstanding plus costs.
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What happens if a user is not satisfied with the driving lesson provider?
When you book a lesson through Driving Lesson Booker your contract is with the driving school. Driving Lesson Booker merely provide a platform on which the booking can take place between driving schools and users who wish to purchase a driving lesson. As such any grievance a user who purchases a lesson through the Driving Lesson Booker website has with their lesson provider should be referred to the driving lesson provide or through the appropriate legal channels.
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